Refunds and Returns
Stono Outdoor Living Co. wants to make sure that you have an enjoyable shopping experience and are happy with the products you have purchased. If for some reason, a product is not to your satisfaction, we do have solutions:
Item(s) must be in an unused, unassembled condition and returned in the original packaging within 30-days of delivery.
Items that are not eligible for return include the following:
- Used items, including items that have been installed or assembled.
- Clearance items.
- Warehouse Deal Items.
- Custom-made, special-order, and made-to-order products.
- Items marked “non-returnable” in the item description.
- Items requested outside of the 30-day return period.
If your item qualifies for return you can start the process by emailing us at firstname.lastname@example.org, calling us at 877-800-6283, or reaching out to us via live chat.
Please note the return process information below:
- All shipping (to and from) costs, as well as any restocking fee that the manufacturer charges us are deducted from the refund.
- You will receive an email confirming we received your request that will include additional details on the process.
- An itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you upon approval. Approved returns must be returned within 30 days of receiving approval.
- If your return will be coming back via freight truck, we will require you provide us a photo before your return will be authorized. This will serve as a “before” picture in case there is any damage to the item on its way back to us.
- Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
- After we receive and inspect the return, your refund will be issued. The processing time for the refund will depend on the payment option used for the order.
- Any items returned outside of this process or 30-day period are not eligible for a refund.
- Any items returned on your own are not eligible for a refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.