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When will my item arrive?
This item typically leaves the warehouse within 3-5 business days.
After your purchase has been shipped, you can expect it to arrive within 3-5 business days. It's essential to keep in mind that larger items and orders are shipped through freight which is a little more complex than shipping smaller parcels. To ensure a smooth delivery, it's crucial to be fully prepared and aware of any requirements well in advance of the delivery date.
- Most freight products are shipped on a pallet.
- Some carriers will call you to schedule a delivery window, while others will deliver the shipment to a location closest to your residence that is reasonably accessible (with the goal of delivering as near to a garage door as possible).
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be present for delivery and provide your signature. The delivery is made with a semi-truck equipped with lift gate services, and the shipment is left at the curb. If you authorize the shipping company to leave the delivery without a signature, Empire Outdoor Living cannot be held responsible for any damages that occur during delivery. This process may seem complicated, but we've only covered the basics here. Please review our detailed guide to freight delivery to avoid surprises when a freight shipment is on its way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment do not require you to be present or set up a delivery window, and you are not required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be present for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you are present at the time of delivery, you can request the driver to place your delivery in the garage; if you are away, the driver will leave it near the garage or doorstep.